We offer two approaches:
1. Without any commitment the monthly fee is 0 HUF, so only the work performed is payable.
2. Fixed monthly fee for which we undertake all troubleshooting.
Or mixed, customized to your needs.
We offer two approaches:
1. Without any commitment the monthly fee is 0 HUF, so only the work performed is payable.
2. Fixed monthly fee for which we undertake all troubleshooting.
Or mixed, customized to your needs.
Dear Reader!
The price list of IT operation and system administrator services below is published in order that anyone can calculate a tariff package independently according to their own needs. In addition, we have received several feedbacks that it is too difficult to compose a suitable administrator service package as a customer. This is the reason we created a self-service fee-calculator which makes an estimate of remuneration. Access: Price calculator. The other method: if you give us some information about the task, we will prepare a correct calculation for you. We are waiting for your inquiry by filling in the contact form, by phone (+36 70 4768157 or +36 1 225 1232), or by sending an email to rendszergazda-szolgaltatas2@doit.hu.
Some ideas and composable tariff packages from the price lists below:
1. No monthly fees, only specific tasks: You can contract with DOIT without a monthly fee and no commitment! In this case we sign a framework contract which ensures that if a task emerges, you can contact us and we can respond efficiently and quickly. Our fees: see “time-based services” chart.
2. “Automation” tariff package: the essence of this package is that we connect our customers’ devices to our remote monitoring system, which automatically indicates the detectable part of the problems with the help of our central system. The fee of this service does not include live work, only automatized tasks.
Fee: per desktop computer: 1.100 HUF+VAT/month; per server: 1.650 HUF+VAT/month. Includes: computer software and hardware inventory, monitoring – but no labour. One-time costs: the initial installation is 8.700 HUF/device.
3. Small business package: 7.250 HUF/computer/month + 25.800 HUF/server/month.
Example: for 3 computers and O365: 21.750 HUF/month + VAT
Example: for 7 computers and one NAS: 55.600 HUF/month + VAT
Example: 13 computers and one server: 120.050 HUF/month + VAT
See “Monthly Fee Administrator Services” for details.
This pricing may vary from infrastructure to infrastructure, depending on the volume of user problems: together with our customer, we review the usage reports and can reduce or look for savings if high usage results in high charges.
| Monthly fee administrator services
All prices are net value, VAT is additional 27% |
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| Name of the tariff package | 5. Remote Assistance for user computers and mobile devices:: | Monthly flat rate |
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| 5.1 “Monitoring” | This tariff package provides the remote monitoring system. Remote monitoring enables preventive error handling: we connect your computers to our automated monitoring system, and if this system detects changes which indicate a computer error, it alerts us, and we – filtering the actual errors- alert you.
The service includes an unlimited amount of error detection, but does not include any other work, e.g. troubleshooting: this can be covered on a time-based fee or with a monthly fee service. The service fee is valid during normal business hours. |
1.100 (technical part) Optional: +1.350, if we manage the alert qualification HUF/month/computer |
| 5.2 “Basic service” | According to this tariff package, we undertake to start working on your or your employee’s computer no later than the next business day. It includes an unlimited amount of troubleshooting time, but does not include projects or change needs. We can provide service for changes for a fixed fee as a part of our “pre-planned” service, or for the above time-based fee. This service also includes the monitoring service (1.350 HUF). | 5.850 HUF/month/computer |
| 5.3 “Normal” | We begin troubleshooting within 150 minutes of reporting an error by phone. This includes an unlimited amount of troubleshooting time, but does not include anything else (such as projects or change requests). We can provide service of attending changes for a fixed fee as a part of our “pre-planned” service, or for the time-based fee described above. This service also includes the monitoring service (1.350 HUF). | 7.250 HUF/month/computer |
| 5.4 “Extra” |
We begin troubleshooting within 45 minutes of reporting an error by phone. This includes an unlimited amount of troubleshooting time, but does not include project or change requests. We can provide service of attending changes for a fixed fee as a part of our “pre-planned” service, or for the time-based fee described above. This service also includes the monitoring service (1.350 HUF). |
9.850 HUF/month/computer |
| 5.5 “VIP” |
You can reach our specialist within 5 minutes and we start providing online assistance immediately. It also includes unlimited troubleshooting time. It also includes the monitoring service (1.350 HUF). |
15.450 HUF/month/computer |
[ If you prefer a customized price calculation: >>> go to order form <<< we answer within 5-35 minutes] |
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| Name of the tariff package | 6. Callout (field-work) IT technical services:
The cost of the callout: the fee corresponding to the average working time of a round trip. In Budapest it is 2*25 minutes. You can find information about other settlements here.. |
Monthly flat rate |
| 6.1 “Scheduled to every two months”
(This service is usually suitable for offices of 5-15 people) |
One of our colleagues arrives at your office at a scheduled, regular date, to handle any errors you may have. The frequency of callout: at every two months, at a fixed, pre-planned time fixed in the contract. The service includes: callout and three hours of field-work. | Fixed 2.5 hours every two months: 29.600 HUF/month (1/2 case per 1 month, the fee of one case is 59.200 HUF) |
| 6.2 “Continuous on-site presence” | If You require a continuous on-site presence, please inform us what kind of skills and experience is needed for the task – both in IT (e.g. Google Suite or O365 administration, AD useradmin etc.) and in other fields (e.g. language skills due to negotiations with central IT). | Pricing according to expertise. Please inform us of your needs. |
| 6.3 “Pre-planned callout with required frequency”
(Company-specific demand) |
One of our colleagues arrives at your office at a scheduled, regular date, to handle any errors you may have. The frequency of callout depends on your needs. The fees depend on the frequency of the call-out, the length of the field-work and the distance. |
2.5 hours: 59.200 HUF/case
Full day: 122.800 HUF/case Over 8 days in a month: 75.000 HUF/case Over 12 days in a month: customized pricing |
[ If you prefer a customized price calculation: >>> go to order form <<< we answer within 5-35 minutes] |
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| Name of the tariff package | 7. Monthly fee recurrent server operation, firewall and router operation services: | Monthly flat rate |
| 7.1 Server and network device management services: The services in this section (7.1) tend to prevent error handling. The purpose of prevention is to detect – and preferably obviate- the anomaly before disrupting the users’ daily work. | ||
| 7.1.1 Server monitoring | Automated monitoring in 0-24h.
The monitoring system detects the errors, and notifies you and our specialists via SMS or email, if the technical possibilities are available, preventively: before the error causes any interruption. This service is an automatic technical service, the additional time commitment – e.g. troubleshooting or reconciliation – is included in other services (time-based or flat rate). This service does not include those. |
technical part: 1.650 HUF
Optional: + 5.200, if we manage the alert qualification /month/server |
| 7.1.2 Regular device inspection | The specialist of DOIT regularly (unless its specified otherwise: once in a month) goes through the servers subjected to this service based on a fixed checklist, and perform changes specified on the checklist. If (s)he finds a problem, (s)he notifies the client. Additional, e.g. troubleshooting or consulting time commitment is included in other services (time-based or flat rate). This service does not include those. | 12.850 HUF/month/server |
| 7.2 Prevention and troubleshooting:
These services also include monitoring, maintenance and troubleshooting, including full reinstallation in case of disaster, as well as recovery from the most recent backup. The services in this section usually refer to servers which act office or web application running tasks, which are used by users during working hours, e.g. file server functions, AD (Windows and Samba), MSSQL, MySQL, Pg or other database server behind enterprise management system or billing system, mail system (MS Exchange or Linux solution), Apache, IIS etc. |
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| 7.2.1 “Troubleshooting” | We begin server troubleshooting within 95 minutes. The service includes the full cost of our work, including even the complete reinstallation of the server, and the restoration of the saved data, if justified by a disaster situation. | 29.800 HUF/month/server |
| 7.2.2 “Express” | We begin server troubleshooting within 0-30 minutes. The service includes the full cost of our work, including even the complete reinstallation of the server, and the restoration of the saved data, if justified by a disaster situation. | 38.600 Ft/month/server |
| 7.2.3 Customized server architectures | We create a customized calculation based on the expected time commitment if the technical situations different from the above (e.g. if you are a key attack target, or high availability system and with a 7/24 SLA etc.), or if the task is to operate multiple devices with exactly the same configuration. | |
[ If you prefer a customized price calculation: >>> go to order form <<< we answer within 5-35 minutes] |
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| 8. Round-the-clock service, 7x24x365 nonstop services
All prices are net value, VAT is additional 27% |
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DOIT.Hu is currently available in 7×24 hours for all its contractual clients with the fee described below. However, we are guaranteed to help only those customers who indicate by contracting relating to on-call service, that they need service during this period as well, so we can prepare with capacity for this, we can pay an availability fee to our specialists who are needed to provide the service.
The fees consist of two parts:
8.1 Availability fee: this fee is typically 9.400 HUF or €30/month. The device can be a server – both a host or a virtual computer-, a router, firewall and normal desktop or laptop computer. We can give a quantity discount on more than 5 devices, but this requires prior examination and consultation.
8.2 Remuneration for work:
8.2.1 Time-based remuneration: if you rarely have a problem at night or on weekends, you may want to choose this option: the double of our normal fees, i.e. the work performed on call is payable on time basis. The unit of account of work is 1 hour, compared to 0.25 hours in the daytime.
8.2.2 Flat rate: we have to examine individually the devices for which you request a 7*24 hours service at a flat rate, in order to define the fees. The reason for this is that there is a huge difference between each device, e.g. between the operation of a secure webshop limited to European IP and a web server that regularly suffers global attacks.
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Time-based services All prices are net value, VAT is additional 27% |
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General administration and IT tasks Basic service time: on weekdays from 7.00 AM to 6.00 PM optional 8.5 hours. Competence: professional installation, setup or troubleshooting of desktop and laptop devices as specified by the manufacturer (software and hardware manufacturer). On call, 7*24 hours services: see below. |
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9. Remote access tasks for clients’ computers Online assistance from the DOIT administrator. Service method: remote desktop, LogMeIn, TeamViewer, VNC, phone. |
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| 9.1 (Technician) work to be performed on client computers after the next working day with SLA.. | 4.200 Ft/quarter hour | |
| 9.2 The start of troubleshooting with a 4-hour SLA. |
5.250 Ft/quarter hour | |
| 9.3 The start of troubleshooting with a 35-minute SLA. |
6.300 Ft/quarter hour | |
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10. Remote access tasks for server computers and network devices. Online assistance from the DOIT administrator. Service method: remote desktop, LogMeIn, TeamViewer, VNC, phone. |
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| 10.1 Tasks related to server and computer Network after the next working day with SLA. . |
7.000 Ft/quarter hour | |
| 10.2 The start of troubleshooting with a 4-hour SLA. |
8.750 Ft/quarter hour |
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| 10.3 The start of troubleshooting with a 35-minute SLA. |
10.500 Ft/quarter hour | |
| Callout tasks
These prices also apply on field-work. Our commitment to 4-hour and 35-minute SLA troubleshooting for field-work is the indicated SLA + 2hours. The cost of the callout: the fee corresponding to the average working time of a round trip. In Budapest it is 2 x 25 minutes. You can find information about other settlements here. . |
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[ If you prefer a customized price calculation: >>> go to order form <<< we answer within 5-35 minutes] |
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2. Prices for server operation tasks These include, but are not limited to: daily operation tasks of Linux, Windows servers, Google Apps, Office365, MS Exchange (OWA is), MSSQL, MySQL, PgSql, SharePoint and webservers (Apache, IIS, NGNIX, Lighttpd). |
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| 2.1 Remote access tasks (ssh, rdp etc.) | Commitment time: date by agreement. | Junior server specialist: 4.200 HUF/quarter hour
Senior server specialist: 7.000 HUF/quarter hour |
| 2.2 Callout, field-work | Commitment time: date by agreement. There is no callout fee, instead of this the working hours include the time of the callout, details here. | based on case-by-case agreement |
| Emergency fees: according to our customers’ needs, we can start troubleshooting as soon as possible, even within 10 minutes. Further stages: 25 minutes, 30 minutes, 1 hour, 2 hour, 4 hour. Remuneration is calculated based on the total situation and consists of two parts: availability fee and wage. ATTENTION: the urgent needs are accompanied by the interruption of our live, current work, and the reorganization of our commitment, so they are very expensive, typically with a fee of 30.000HUF/hour. | ||
[ If you prefer a customized price calculation: >>> go to order form <<< we answer within 5-35 minutes] |
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3. Remuneration of IT infrastructure experts There are situations when it is necessary to involve specialists who are experts of a narrower field. These tasks are differ from day-to-day tasks, such as, but not limited to: debugging in complex situations (database performance, testing web application performance), handover processes, testing new configurations and new solutions, recovering corrupted data (e.g. disrupted RAID, corrupted file system), handling situations not specified in manufacturer’s documentation. |
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| 3.1 General IT infrastructure senior expert | Commitment time: date by agreement.
Typical tasks: more complex problems of desktops, laptops, tasks involving several elements of infrastructure: handling cloud infrastructure elements in addition to laptops and desktops, furthermore local server, VPN, router, switch, wifi AP. and situations not specified in manufacturer’s documentation. |
7.250 Ft/quarter hour (i.e. 29.000 HUF/hour in 15-minute units) |
| 3.2 Server, data backup, network | Commitment time: date by agreement. Topics included, but not limited to: VMware, Hyper-V, Cisco devices, backup system design, secure WIFI network, complex VPN system design, HA (High Availability) systems, Postrge, KVM, Xen, OpenNebula, Proxmox, Apache, nginx. |
7.250 Ft/quarter hour (i.e. 29.000 HUF/hour in 15-minute units) |
[ If you prefer a customized price calculation: >>> go to order form <<< we answer within 5-35 minutes] |
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4. System design, preparation for audits, IT security examinations, IT consulting, service management, IT project management Topics included, but not limited to: – IT systems design, migration design (in case of small projects along with implementation)- BCP and DRP design and audit – ethical hacking, penetration test– ISO20000, ISO2700x, PCI-DSS audit support – participation in the preparation of decisions before selection of new systems – exploring the possibilities of managing stalled projects, settlement of disputes with suppliers, IT mediation, providing a qualified mediator. |
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| 4.1 In case of task of more than 10 hours per month , and in case of task of a full day (8-10 hours whole) | Commitment time: date by agreement. | 7.400 Ft/quarter hour (29.600HUF/hour) |
| 4.2 In case of task of 4.25-10 hours per month | Commitment time: date by agreement. | 8.700 HUF/quarter hour (34.800 HUF/hour) |
| 4.3 In case of task of 0.25-4 hours per month | Commitment time: date by agreement. | 9.500 HUF/quarter hour (38.000HUF/hour) |
| LIST OF COMPETENCE Since January 2000, we have carried out project work or provided services in the following topics, including: |
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| Full operation of desktops, laptops, smartphones (Android, iPhone, Blackberry), tablets. | ||
| Technologies related to virtualization: Hyper-V, VMware, XEN, KVM, Proxmox. Data backup solutions, e.g.: Veaam, Symantec, Bacula, Amandam etc. | ||
| Virus protection, spam filter solutions. | ||
| Introduction of Office365, Google Apps, MS Exchange, Lotus and open source mail systems (server site: postfix, Courier-MTA, Exim, various imap server solutions, mail processing solutions, procmail, webmail interfaces: roundcube, squirrelmail, horde. Clients: Outlook/Express, Thinderbird, Nokia Mail etc.) and the operation of these. | ||
| Safe operation of servers containing public websites. | ||
| Operation or relocation of the services running on the resources of the largest Cloud providers, e.g. Amazon AWS, Microsoft Azure, Rackspace. | ||
| Operation of office servers. | ||
| Transparent IT administration and procurement services. | ||
| Design and implementation of High Availability (HA) systems with VMware native and Veeam solutions, based on Microsoft and open source. | ||
| Infrastructure operation of enterprise management systems: Navision, SAP and SAP Business One (SBO), Kulcssoft, sERPa, Maconomy etc. | ||
| Level 1 support of travel agency software: Voyage, Nagy Utazás, the 1st line support of the following GDS: Amadeus, Worldspan, Galileo. | ||
| User support of online banking software (Spectra, REX etc.), billing software, electronic signature solutions. | ||
| EDI and XML electronic invoicing support. | ||
| Carrying out tasks related to the infrastructure of email marketing solutions and CRM solutions: Mailchimp, Protopmail, SugarCRM.. | ||
| Ticketing, issue tracking, teamwork systems: Request Tracker, OTRS, OSTicket, JIRA, Mantis, Redmine, Owncloud, SugarCRM, vTiger, Zentyal, Open Xchange, Zimbra. | ||
| Adobe package support for creative agencies. | ||
| We can help through our partnerships in the following topics: | ||
| Development of web design, websites and webshops. | ||
| Online marketing, SEO, tasks related to marketing emailing. | ||
| Electronic invoicing. | ||
| Legal consultancy related to IT. | ||
| Cabling tasks of computer networks. | ||
| Asterisk consultation, design and implementation of VoIP phone systems, the optimization of telecommunication costs. | ||
| ISO 20000, ISO 27001, SOX, PSZÁF compliance coaching | ||
| License consulting, cost-efficient software procurement. | ||
| Introduction of filing systems, document management, CRM systems. | ||
| Ethical hacking, vulnerability testing. | ||
| Cost of disembarkation: the fee equal to the average working-time of round-trip. In Budapest it is 2×25 minutes. In other settlements: | ||
| 2×25 minutes: Budaörs, Szeged, Miskolc, Győr, Salgótarján, Szombathely, Pécs, Debrecen, Nyíregyháza, Kecskemét, Veszprém, Székesfehérvár, Gyöngyös | ||
| 2×35 minutes: Alsónémedi, Biatorbágy, Budajenő, Budakalász, Budakeszi, Csobánka, Csomád, Csömör, Csörög, Délegyháza, Diósd, Dunabogdány, Dunaharaszti, Dunakeszi, Dunavarsány, Ecser, Erdőkertes, Érd, Felsőpakony, Fót, Göd, Gödöllő, Gyál, Gyömrő, Halásztelek, Herceghalom, Isaszeg, Kerepes, Kistarcsa, Kisoroszi, Leányfalu, Majosháza, Maglód, Mogyoród, Nagykovácsi, Nagytarcsa, Ócsa, Őrbottyán, Páty, Perbál, Pécel, Pilis, Pilisborosjenő, Piliscsaba, Pilisjászfalu, Pilisszántó, Pilisszentiván, Pilisszentkereszt, Pilisszentlászló, Pilisvörösvár, Pomáz, Pócsmegyer, Pusztazámor, Remeteszőlős, Solymár, Sóskút, Szada, Százhalombatta, Szentendre, Szigethalom, Szigetmonostor, Szigetszentmiklós, Sződ, Sződliget, Tahitótfalu, Taksony, Tárnok, Telki, Tinnye, Tök, Tököl, Törökbálint, Üllő, Üröm, Vác, Vácrátót, Vecsés, Veresegyház, Visegrád, Zsámbék | ||
| In other settlements the disembarkation fee depends on the specific address. |