Equipment inventory with remote monitoring, catalog of services
It is very important for the adequacy of our service that our specialists gain a state of play of your system in the case of any questions and problems. When providing service to a new customer, DOIT.HU creates an inventory on:
- the physical devices
- the software to be supported
- the main processes, in which IT is involved (e.g.: user login and logout, setting up of new computers)
- the third parties (e.g.: such as internet service provider), so that we can help you quickly, if you need to contact them in the case of any issues.
We keep this description up-to-date, which will be automatically materialized by monitoring physical devices. In this case a monitoring system will update the description of the devices, since a computer memory expansion or an installation of a new software automatically appears in the inventory.
We attach our services to the devices in the inventory, so you and we know exactly what agreements apply to each device. So, we can provide a customer-oriented service to you according to our agreement, and by possessing the certain knowledge, we can make quick decision together and give an extra service if needed.
Knowledge base, operational documentation for the effective system administration
In addition to the appropriate competence (specialists) and a proper basic inventory, the further expansion of the information supporting the operation, their orderliness, accuracy and findability are essential for the guaranteed operation of the system administrator service. So, the task of the DOIT is to make a knowledge base, and continuously expand it: we start this upon receipt, and then we build it continuously during the service. Based on this, anyone who has the proper competence in the given professional field, can perform the tasks efficiently and quickly.
Comprehensive ticketing and the ticketing system behind it: reports, transparency, accountability
DOIT.HU also makes its tasks traceable to the customers and team members. The implementation of emails, the ticketing, the document management (scanned worksheets, contracts, etc.) and the workflow management in one system -integrated one- ensures that the DOIT does transparent and efficient work for you. You can find out who is responsible for each task, and also their deadlines. We can provide periodic reports on solved and running tasks. Due to the nature of the system, the boundaries of responsibilities between colleagues and DOIT are precise. According to this, the tasks are done properly in time and quality – if not, the responsibilities are clear and unambiguous. DOIT.HU is a cooperation of independent professionals, a cooperation based on roles and competence. In this system, the tasks are given by the agreements, the appraisal is given by the customers and service metrics.
If you have any questions about our service, thank you for contacting us: firstname.lastname@example.org