Can we help you?

We provide IT operation and administrative services
for small, medium and large companies and organizations.
Depending on your needs, we provide a full service
– or we are happy to work with your local IT,
when we are responsible only for one task at a time.

We are looking forward to hearing from You!

The DOIT.HU Team

Senior IT specialist

Specialization:
Information security management
ISO 27001

Balázs Gyarmathy

Can we help you?

We provide IT operation and administrative services
for small, medium and large companies and organizations.
Depending on your needs, we provide a full service
– or we are happy to work with your local IT,
when we are responsible only for one task at a time.

We are looking forward to hearing from You!

The DOIT.HU Team

Program designer mathematician,
Systems engineer,
Linux Foundation Certified
System Administrator,
Linux Foundation Certified Engineer
Specialization:
Linux servers

Bálint Bekény

Can we help you?

We provide IT operation and administrative services
for small, medium and large companies and organizations.
Depending on your needs, we provide a full service
– or we are happy to work with your local IT,
when we are responsible only for one task at a time.

We are looking forward to hearing from You!

The DOIT.HU Team

University of Szeged
diploma in media informatics

Specialization:
Executive Manager
ISO/IEC 27001:2005 IBIR auditor,
ITIL Foundation,
International LEAN manager

János Lőke

Can we help you?

We provide managed IT services for organizations. We can provide full service – or we are happy to work with our client’s IT staff, when we are responsible only for certain parts of the IT support and services.

We are looking forward to hearing from you!

Instant price calculation:

Are you interested in our prices? Using our automatic calculator, you can find out in one minute the approx. cost of solving IT issues with DOIT.

In the last 21 years…

…We have worked for many smaller and larger companies. Some of the well-known:

rendszergazda referenciák

Who are we? In numbers about the DOIT system administrator and IT operator:

Year of foundation: 2000

Our offices:

  • H-1124 Budapest, Apor Vilmos square, 25-26.
  • A-1010 Vienna, Am Gestade 3/1 E

Professional liability insurance: HUF 100 million. Insurer: Colonnade. Number of damages: 0

Number of colleagues: 40 people
Activity:

  • administrator service,
  • business IT infrastructure operation
  • user support
  • server operation (Windows, Linux, BSD)

Contact languages: Hungarian, English, Russian.

Service availability: 0-24. Office IT support time: 8.5 hours on working days between 7.00 A.M.-06.00 P.M., chosen in the contract.

Geographical area of the service: the whole area of Hungary, Vienna, Transcarpathia and Subotica.

What do our customers say about us?

Rendszergazda vélemény“Our collaboration dates back 10 years. In unexpected situations that require immediate action, we can always count on the staff of DOIT.HU, they work with full force of troubleshooting. They contact the suppliers whose cooperation is essential in solving issues, even without our request. In my experience, I can only speak approvingly about the professional quality of their service, the preparedness and the working attitude of the DOIT.HU Team. I hope to have the same experience in another decade.”

Dr. László Csillag
ECOSTAR, Auditor and Tax Expert Ltd., Managing Director.

Rendszergazda vélemény“I can only praise the DOIT.HU, our working relationship is great. Whether we ask for help by email or phone, someone is available for us immediately. The boys on the phone are decent and patient. If needed, they explain the issue and solution even many times. I have learned a lot from them!”

Katalin Dukavits
Notos Ltd. (Lacoste)

Rendszergazda vélemény“Reliable data management, strict adherence to deadlines, precise professional work, understandable communication. Good value for money. Providing high quality helpdesk. Data protection, data security, which is perhaps the most important requirement of an IT service provider”.

László Lőrincz
Papírbázis Ltd., Managing Director

Further opinions, contacts:

Guarantees

Professional liability insurance: HUF 100 million. We had no claims.

References: our clients are Hungarian and international companies. We operate and support more than 800 servers + network devices, thousands of user computers, more than 170 companies and organizations. If you need, we can provide a detailed list of our customers (of course, only those who gave permission) and we arrange a meeting with the chosen company by you. Or if you find a familiar company on the list, you may also gain information about our work.

Reports on our work: we provide full transparency in terms of workload. We can automatically give reports on open and solved cases, monthly, weekly or even daily. Itemized reports allow you to review the contract at any time, reduce fees, or even reject an invoice if you find some differences in the agreement. We accept this without hesitation, since we can be wrong too, this is the reason we provide transparency.

Transparent supply: if you manage IT supply through us, we work from wholesale sources (HRPCHSIngram-Micro), with a fix, pre-agreed margin. Our colleagues are not allowed to keep any of your promotional gifts, so you can be sure that we are looking for the best price for you. Promotional gifts that are not in connection with any specific customer, will be drawn between our employees, so there will be no self-interest bias in supply.

The essence of our fee packages

We offer you two approaches: you can comply the IT services with a one-time fee or a monthly flat rate.

  • The advantage of the flat rate is that we provide a fix fee of the fail-safe operation of the infrastructure, which gives you predictability.
  • The advantage of the time-based fee is that you can reduce the IT operating costs as much as possible.

Our story

  • 2000-

    The Docca Outsource IT Ltd. (DOIT by short), our IT service administrator company has been established. At the moment our team has more than 40 employees, but in the early years, in January 2000, we started only with two colleagues.

  • 2001-2005

    Our first clients also recommended us to others, so our team has started to grow. The new colleagues introduced many new things – as well as our new clients challenged us many times. Our specialists regularly worked on Hungarian projects of multinational companies, especially with British, Dutch, American and Swiss local IT.

  • 2006-

    By that time professional groups were operating within our company (Windows, Mac, Linux etc.), our colleagues have already set up a remote monitoring system of the server, which predicted most of the problems in advance. This year we managed to create an international helpdesk group, so our colleagues can solve most of the problems remotely within minutes.

  • 2008-

    Since 2008, the quality of our team’s performance has been measured by external audits: PSZÁF (now MNB), SOX, ISO900x, PCI-DSS, which include both recurring and occasional one.

  • 2009-

    During this period there were no major structural changes, only continuous, minimal increase. In addition to local companies, we work for companies with various ownership. Without the need for completeness: we have German, Swiss, Finnish, Italian, Dutch, American, British, Polish, Romanian, Japanese and French partners.

  • 2011-

    We moved to Infopark, alongside many other IT companies, for example IBM, Magyar Telekom, Lufthansa Systems and many others. This is just our Head Office, our colleagues actually work in many other parts of the country, and beyond the borders, from Biatorbágy to Ceglédbercel, in Novi Sad and Berehove. We also operate servers in London, Vienna, USA and Germany.

  • 2014-

    We also won and fulfilled our first assignment in Malta: our Certified Ethical Hacker specialist’s task was a penetration test. The purpose of this task was finding out the possibilities of data theft from the computers and servers of a company’s employees, and identifying the vulnerabilities. Obviously, this was not the part of the administrators’ time and competence.

  • 2015-

    Our team is constantly growing, and we are building partnership with other IT companies, in order to serve our clients’ needs more efficiently, economically, covering more professional areas.

  • 2016-

    We have created a supplier community with three competing IT companies, so we can provide lower prices to our customers.

  • 2017-

    We focus on VMware and Microsoft Azure solutions. This year many of our customers are moving to cloud, primarily using Office 365, but the migration of non-mail server services has also started. Our own internal systems are also changing: our commercial and financial processes have been covered by Odoo ERP since January, e-invoicing has been also progressing by Odoo since February, and due to our plan, the accounting will be transferred to this system very soon.

  • 2018-

    A strong Google Workspace (formerly known as Google Suite) trend has also emerged, within DOCCA, and some of our specialists are doing the migration of the Google Cloud Platform (GCP) without any problems.

  • 2018. június

    Our team became the third Google Cloud Partner in Hungary.

  • 2019-

    The main focus point of this year is information security. The topic of the first lead breakfast this year was the same (these are workshop-like meetings between our clients and the invited specialists of the given subject). Most likely the future topics will be determined by the precautions against the extortion viruses and the aftershock of the GDPR. In addition, we will provide our partners with direct access to one of the three major Hungarian IT distributors, so we can reduce furthermore our partners’ purchasing costs.

  • 2020. április

    We have obtained ISO27001 certification. Our goal is to prevent any data leakage, unauthorized modification and loss of information on the sensitive part of the information we handle. In full possession of the internationally acclaimed certificate, we can confidently state that the continuous obtaining of the data security is a top priority for us. Following the latest technological innovations and changes in information technology, we strive to being up-to-date and protected against the recent threats.

However, in addition to development, we strive to retain personality. Based on the feedback of our clients, we hope that we have already succeeded. Our solution is to find -in the ordinary sense- casual, well-communicating staff in our team, on the other hand, we provide all our clients with a designated contact colleague, who can deal with the problems on a daily bases, provides constant attention, has local knowledge, and can guarantee quick help.

Best regards,

Ákos Török and the DOIT.HU Team

Acknowledgements

Our company and team owe a debt of gratitude to several open source communities, whose working results we profit. We owe our main devices to them:

Instant price calculation:

Are you interested in our prices? Using our automatic calculator, you can find out in one minute the approx. cost of solving IT issues with DOIT.

In the last 19 years…

…We have worked for many smaller and larger companies. Some of the well-known:

rendszergazda referenciák

Who are we? In numbers about the DOIT system administrator and IT operator:

Year of foundation: 2000

Our offices:

  • H-1124 Budapest, Apor Vilmos square, 25-26.
  • A-1010 Vienna, Am Gestade 3/1 E

Professional liability insurance: HUF 100 million. Insurer: Colonnade. Number of damages: 0

Number of colleagues: 40 people
Activity:

  • administrator service,
  • business IT infrastructure operation
  • user support
  • server operation (Windows, Linux, BSD)

Contact languages: Hungarian, English, Russian.

Service availability: 0-24. Office IT support time: 8.5 hours on working days between 7.00 A.M.-06.00 P.M., chosen in the contract.

Geographical area of the service: the whole area of Hungary, Vienna, Transcarpathia and Subotica.

What do our customers say about us?

Rendszergazda vélemény“Our collaboration dates back 10 years. In unexpected situations that require immediate action, we can always count on the staff of DOIT.HU, they work with full force of troubleshooting. They contact the suppliers whose cooperation is essential in solving issues, even without our request. In my experience, I can only speak approvingly about the professional quality of their service, the preparedness and the working attitude of the DOIT.HU Team. I hope to have the same experience in another decade.”

Dr. László Csillag
ECOSTAR, Auditor and Tax Expert Ltd., Managing Director.

Rendszergazda vélemény“I can only praise the DOIT.HU, our working relationship is great. Whether we ask for help by email or phone, someone is available for us immediately. The boys on the phone are decent and patient. If needed, they explain the issue and solution even many times. I have learned a lot from them!”

Katalin Dukavits
Notos Ltd. (Lacoste)

Rendszergazda vélemény“Reliable data management, strict adherence to deadlines, precise professional work, understandable communication. Good value for money. Providing high quality helpdesk. Data protection, data security, which is perhaps the most important requirement of an IT service provider”.

László Lőrincz
Papírbázis Ltd., Managing Director

Further opinions, contacts:

Can we help you?

Guarantees

Professional liability insurance: HUF 100 million. We had no claims.

References: our clients are Hungarian and international companies. We operate and support more than 800 servers + network devices, thousands of user computers, more than 170 companies and organizations. If you need, we can provide a detailed list of our customers (of course, only those who gave permission) and we arrange a meeting with the chosen company by you. Or if you find a familiar company on the list, you may also gain information about our work.

Reports on our work: we provide full transparency in terms of workload. We can automatically give reports on open and solved cases, monthly, weekly or even daily. Itemized reports allow you to review the contract at any time, reduce fees, or even reject an invoice if you find some differences in the agreement. We accept this without hesitation, since we can be wrong too, this is the reason we provide transparency.

Transparent supply: if you manage IT supply through us, we work from wholesale sources (HRPCHSIngram-Micro), with a fix, pre-agreed margin. Our colleagues are not allowed to keep any of your promotional gifts, so you can be sure that we are looking for the best price for you. Promotional gifts that are not in connection with any specific customer, will be drawn between our employees, so there will be no self-interest bias in supply.

The essence of our fee packages

We offer you two approaches: you can comply the IT services with a one-time fee or a monthly flat rate.

  • The advantage of the flat rate is that we provide a fix fee of the fail-safe operation of the infrastructure, which gives you predictability.
  • The advantage of the time-based fee is that you can reduce the IT operating costs as much as possible.

Our story

  • 2000-

    The Docca Outsource IT Ltd. (DOIT by short), our IT service administrator company has been established. At the moment our team has more than 40 employees, but in the early years, in January 2000, we started only with two colleagues.

  • 2001-2005

    Our first clients also recommended us to others, so our team has started to grow. The new colleagues introduced many new things – as well as our new clients challenged us many times. Our specialists regularly worked on Hungarian projects of multinational companies, especially with British, Dutch, American and Swiss local IT.

  • 2006-

    By that time professional groups were operating within our company (Windows, Mac, Linux etc.), our colleagues have already set up a remote monitoring system of the server, which predicted most of the problems in advance. This year we managed to create an international helpdesk group, so our colleagues can solve most of the problems remotely within minutes.

  • 2008-

    Since 2008, the quality of our team’s performance has been measured by external audits: PSZÁF (now MNB), SOX, ISO900x, PCI-DSS, which include both recurring and occasional one.

  • 2009-

    During this period there were no major structural changes, only continuous, minimal increase. In addition to local companies, we work for companies with various ownership. Without the need for completeness: we have German, Swiss, Finnish, Italian, Dutch, American, British, Polish, Romanian, Japanese and French partners.

  • 2011-

    We moved to Infopark, alongside many other IT companies, for example IBM, Magyar Telekom, Lufthansa Systems and many others. This is just our Head Office, our colleagues actually work in many other parts of the country, and beyond the borders, from Biatorbágy to Ceglédbercel, in Novi Sad and Berehove. We also operate servers in London, Vienna, USA and Germany.

  • 2014-

    We also won and fulfilled our first assignment in Malta: our Certified Ethical Hacker specialist’s task was a penetration test. The purpose of this task was finding out the possibilities of data theft from the computers and servers of a company’s employees, and identifying the vulnerabilities. Obviously, this was not the part of the administrators’ time and competence.

  • 2015-

    Our team is constantly growing, and we are building partnership with other IT companies, in order to serve our clients’ needs more efficiently, economically, covering more professional areas.

  • 2016-

    We have created a supplier community with three competing IT companies, so we can provide lower prices to our customers.

  • 2017-

    We focus on VMware and Microsoft Azure solutions. This year many of our customers are moving to cloud, primarily using Office 365, but the migration of non-mail server services has also started. Our own internal systems are also changing: our commercial and financial processes have been covered by Odoo ERP since January, e-invoicing has been also progressing by Odoo since February, and due to our plan, the accounting will be transferred to this system very soon.

  • 2018-

    A strong Google Workspace (formerly known as Google Suite) trend has also emerged, within DOCCA, and some of our specialists are doing the migration of the Google Cloud Platform (GCP) without any problems.

  • 2018. június

    Our team became the third Google Cloud Partner in Hungary.

  • 2019-

    The main focus point of this year is information security. The topic of the first lead breakfast this year was the same (these are workshop-like meetings between our clients and the invited specialists of the given subject). Most likely the future topics will be determined by the precautions against the extortion viruses and the aftershock of the GDPR. In addition, we will provide our partners with direct access to one of the three major Hungarian IT distributors, so we can reduce furthermore our partners’ purchasing costs.

  • 2020. április

    We have obtained ISO27001 certification. Our goal is to prevent any data leakage, unauthorized modification and loss of information on the sensitive part of the information we handle. In full possession of the internationally acclaimed certificate, we can confidently state that the continuous obtaining of the data security is a top priority for us. Following the latest technological innovations and changes in information technology, we strive to being up-to-date and protected against the recent threats.

However, in addition to development, we strive to retain personality. Based on the feedback of our clients, we hope that we have already succeeded. Our solution is to find -in the ordinary sense- casual, well-communicating staff in our team, on the other hand, we provide all our clients with a designated contact colleague, who can deal with the problems on a daily bases, provides constant attention, has local knowledge, and can guarantee quick help.

Best regards,

Ákos Török and the DOIT.HU Team

Acknowledgements

Our company and team owe a debt of gratitude to several open source communities, whose working results we profit. We owe our main devices to them:

A comprehensive picture about daily life of the service: how do we serve you as an administrator service company?

We work in two main methods: DevOps and ITIL. A DevOps is a less common need – only affects our development company. In other cases, our service based on a methodology called ITIL (https://en.wikipedia.org/wiki/ITIL). We apply the expedient elements to the given customer from the last two versions of the ITIL. Further situations have the following main features:

  • Personal contact: this is 1 (+1) person: the main contact person and his/her deputy, who covers the main contact due to illness.
  • A target team of experienced specialists who suit the customers’ equipment.
  • Layers of support: in the first line it is the service desk with continuous availability and highly trained IT administrators with general knowledge. The second and the third line consist of IT specialists with detail-oriented competence.
  • The usage of ticketing system. Its purpose is to follow and observe accurately the tasks and deadlines with the help of the ticketing system.

An internal team within DOIT to serve your needs.

For each of our clients – whether it is a small company with 2-3 employees or a company with a turnover of 90 billion- we provide a group of customized professionals within DOIT, with whom you will be in a daily contact. We compose the team in a way that its members have the proper experience for your IT devices. The moment of writing this article – July 2015- our team consists of 35 employees, and we create a group of 4-12 people for each of our new customers.

The group consists of the following layers:

Customer assistant: your personal contact person

(It’s ITIL name: IT operations manager). We provide you a permanent contact person who is a senior system administrator or a system engineer colleague, who can be contacted at any time if there is an issue which is not an ordinary administration. Your long-term satisfaction is also personally important to these colleagues – this is a selection criterion for this job- and they are interested financially in the quality of the service.

The first line of the support is our helpdesk team: remote assistance within minutes

(ITIL: service desk/1st line/Tier1/Level1 support.) They are the first line of administrative service at DOIT. Their job is receiving calls and solving problems as soon as possible, and also forwarding tasks to the second line, that require server- or other special actions, and possibly require field-work assistance. They also act in the directions of the third parties, for example: if the customer has to deal with Invitel, Telekom, UPS or Digi, or contact the developers or the introducers of SAP, Navision etc. related to software update.

Second line: system administrator specialists and IT professionals

(ITIL: 2nd line/Tier2/Level2). Here you can find specialty groups, e.g. Microsoft server experts, network specialty groups, IT security group, etc. Two persons of each groups are already delegated to you at the concerned areas. For example: if you have Microsoft server, two persons from this group have up-to-date knowledge of your infrastructure, and these colleagues can solve any emerging issues.

Third line: specialists in the background

(ITIL: 3rd line/Tier3/Level3). Special, very unique problems require special expertise. In some areas, we have experts within doors with outstanding knowledge (Linux and Windows servers), in other areas we contact the vendor with serious problems (some routers), or we ask for the help of external specialists (e.g. for Oracle database issues).

We provide not only human resources, but technical background for the service:

Equipment inventory with remote monitoring, catalog of services

It is very important for the adequacy of our service that our specialists gain a state of play of your system in the case of any questions and problems. When providing service to a new customer, DOIT.HU creates an inventory on:

  • the physical devices
  • the software to be supported
  • the main processes, in which IT is involved (e.g.: user login and logout, setting up of new computers)
  • the third parties (e.g.: such as internet service provider), so that we can help you quickly, if you need to contact them in the case of any issues.

We keep this description up-to-date, which will be automatically materialized by monitoring physical devices. In this case a monitoring system will update the description of the devices, since a computer memory expansion or an installation of a new software automatically appears in the inventory.

We attach our services to the devices in the inventory, so you and we know exactly what agreements apply to each device. So, we can provide a customer-oriented service to you according to our agreement, and by possessing the certain knowledge, we can make quick decision together and give an extra service if needed.

Knowledge base, operational documentation for the effective system administration

In addition to the appropriate competence (specialists) and a proper basic inventory, the further expansion of the information supporting the operation, their orderliness, accuracy and findability are essential for the guaranteed operation of the system administrator service. So, the task of the DOIT is to make a knowledge base, and continuously expand it: we start this upon receipt, and then we build it continuously during the service. Based on this, anyone who has the proper competence in the given professional field, can perform the tasks efficiently and quickly.

Comprehensive ticketing and the ticketing system behind it: reports, transparency, accountability

DOIT.HU also makes its tasks traceable to the customers and team members. The implementation of emails, the ticketing, the document management (scanned worksheets, contracts, etc.) and the workflow management in one system -integrated one- ensures that the DOIT does transparent and efficient work for you. You can find out who is responsible for each task, and also their deadlines. We can provide periodic reports on solved and running tasks. Due to the nature of the system, the boundaries of responsibilities between colleagues and DOIT are precise. According to this, the tasks are done properly in time and quality – if not, the responsibilities are clear and unambiguous. DOIT.HU is a cooperation of independent professionals, a cooperation based on roles and competence. In this system, the tasks are given by the agreements, the appraisal is given by the customers and service metrics.

If you have any questions about our service, thank you for contacting us: rendszergazda-szolgaltatas2@doit.hu

Can we help you?